Operators first. Consultants second.
Every consultant we put in front of a client has led an operation. Not advised one. Led one.
Our team
Been there. Done that.
We only put people in front of clients who have run operations themselves: led the teams, owned the numbers, and fought through the same obstacles you are facing now. We are not a firm of career consultants who have never had to make an operation work.
Led operations teamsEvery consultant has managed the people doing the work, not just studied them.
Owned the resultsThey have been accountable for the metrics, the budget and the customer outcome.
Fixed it under pressureThey know what it takes to change an operation while it is still running.
Leadership
Led by Paul Shuga and Peter Bloom.
PSP's co-founders bring more than 400 operational assessments across 30 countries between them, and years of carrying the P&L as operating executives.
Paul Shuga
Co-Founder
Twenty-five years running operations and consulting for multinational companies. A C-level operational leader with a track record of driving profitable growth and scaling global software and software-enabled services teams.
Paul was COO of WebPT, where he led all aspects of the customer experience after the sale: Implementations, Support, Success and Revenue Cycle Management. From 2017 to 2021 he was SVP of Global Operations for RealPage, a $1.2B, 7,500-person real estate SaaS and data science company, leading Implementations, Support and Global Operations across 29 offices in six countries.
From 2005 to 2017 he was at COPC Inc., completing operational assessments for more than 100 companies and leading the follow-on work to drive the improvement. Earlier: Sysco, McKinsey & Company, and five years as an officer in the United States Air Force.
Notre Dame (cum laude, Accounting), passed CPA Exam, MBA from Harvard Business School.
Peter Bloom
Co-Founder
A diversified career at senior level for multinational companies, co-founding and building a consulting firm, and running small and medium-sized businesses. Based in the U.S. with substantial experience across Europe, Asia and Latin America.
Peter began at Mercer Management Consulting, now Oliver Wyman, where he became a partner. In 1996 he co-founded COPC Inc., which grew from a start-up into the leading authority on operations management and performance improvement for service operations. At COPC he led the Performance Improvement Practice and assessed more than 300 operations in 30 countries.
From 2011 to 2022 he held executive roles including President of North America and Global Quality for Aegis, and EVP of Operational Excellence for Teleperformance, the world's largest BPO.
Adjunct Professor of Business at the University at Buffalo, teaching Operations Management and Strategic Planning. MBA from Harvard Business School, BA summa cum laude from the University of Massachusetts.